🔄Returns & Exchanges

At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

📦 Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

✅ Be unused and in its original condition
✅ Be returned in its original packaging
✅ Include proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund or exchange.

🎁 Personalized & Handmade Items

As most of our products are handmade and some are personalized, please note that:

❌ Custom-made or personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

If there is an issue with your order, please contact us immediately, and we will do our best to find a suitable solution.

🔄 Exchanges

We gladly accept exchanges for:

✔ Damaged items
✔ Defective products
✔ Incorrect items received

To request an exchange, please contact us within 48 hours of receiving your order and provide photos of the item if applicable.

💰 Refunds

Once your returned item has been received and inspected:

✅ You will be notified of the approval or rejection of your refund request.
✅ Approved refunds will be processed using the original payment method.
✅ Refund processing times may vary depending on your payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

✔ The item is damaged
✔ The wrong product was sent
✔ The item has a manufacturing defect

We recommend using a tracked shipping service when returning items.

📩 How to Request a Return or Exchange

1️⃣ Contact our customer support team.

2️⃣ Details of the issue.

3️⃣ Include photos if the item is damaged or defective.

4️⃣ Wait for return instructions before sending the item back.